Delivery
WHEN WILL YOU SHIP MY ORDER?
Good question! Rachel is currently on maternity leave with her tiny bub, so orders will be packed and shipped weekly on a Saturday, hoorah! This means you may have to wait up to 7 days for your order to ship {if you order on a weekend}, however the closer to Saturday you order the sooner your order will ship, simples!
DO YOU SHIP WORLDWIDE?
Absolutely! We ship all over, and it couldn't be easier! Delivery charges are automatically calculated at checkout based on destination & weight.
Please note international delivery times do vary greatly depending on location and may incur import costs if outside the EU.
HOW MUCH DOES SHIPPING COST?
We aim to provide our customers with the very best possible service at an affordable cost.
We do not charge extra for packaging and where possible we recycle all the packaging we receive - we encourage you to do the same! Gotta think of our environment & look after this planet of ours!
Shipping costs are calculated automatically based on the size and weight of the items you're ordering.
- Orders over £30 within the UK qualify for FREE shipping {hoorah}, the same applies to international orders over £50!
- Unless otherwise stated all UK orders will be shipped via Royal Mail's standard 2nd Class postage and should arrive within 3 days of dispatch.
- International orders will be sent via Royal Mail's standard International Airmail unless otherwise stated. No tracking is available on these orders as tracked shipping often costs more than the items themselves.
I NEED MY ORDER TO ARRIVE BY...
Need your order in a pinch? We'll always try to meet your deadlines wherever possible, please let us know at the checkout process if you have a date in mind.
Alternatively we are able to post most items via a guaranteed 'next day' delivery service at an additional cost. Please contact us to arrange this.
MY ORDER HAS NOT ARRIVED WHAT DO I DO?
Don't panic, we're here to help!
- Orders to UK locations should arrive within 2-5 days of dispatch.
- Orders to EU destinations usually take around 7-10 days.
- Orders to the US/Canada/Rest of World usually take around 14-21 days.
Occasionally there can be unexpected delays during transit, which are beyond our control.
Please allow up to 21 days after dispatch before contacting us about missing orders. After which we are more than happy to help with locating your missing parcel.
Firstly, please refer to your order confirmation email & check that the address you provided us with was complete & correct.
If you order has not arrived please email us, quoting your order number and we can go from there.
WHEN WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
Once you place your order you will recieve a confirmation email to let you know that we've recieved it. We will then send you another email to let you know your delivery is on the way as soon as it's left the building! Orders are shipped once a week on a Saturday
CAN I COLLECT MY ORDER?
As all orders are packed & processed from Rachel's small home studio, collection is not available.